Shipping Policy
At KIANA, we believe in bringing the finest handcrafted products directly to you, made with love and precision by artisans in India. Since each piece is made to order, we want to ensure that your experience with us is as smooth and enjoyable as possible. Below is our shipping policy to help you understand our process.
Order Processing Time
Each item is handcrafted with care and made to order, so please allow 7-10 business days for your order to be processed before it ships.
Please note that slight variations in colour, texture, and finish may occur due to the unique nature of handcrafted items, but rest assured, this is what makes your piece one-of-a-kind.
Shipping Time
Once your order is processed, we will ship it out within 3-5 business days, depending on your location and the shipping method selected.
Standard shipping typically takes 7-10 business days, but this may vary depending on local customs or unforeseen delays.
Expedited shipping options are available at checkout, with faster delivery times depending on your region.
Shipping Rates
We offer free standard shipping for all orders within Malaysia.
International shipping rates will be calculated at checkout based on the destination country and the size/weight of your order.
Order Tracking
After your order has shipped, you will receive an email with a tracking number and link so you can monitor your shipment’s progress.
Please note that it may take 24-48 hours for tracking information to be updated after shipment.
Customs & Import Duties
For international orders, please be aware that your order may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
KIANA is not responsible for any customs delays or fees that may be incurred once the package reaches your country.
Damaged or Lost Items
While we take great care in packing and shipping your order, if your item arrives damaged or is lost in transit, please contact us within 7 days of receiving your order. We will assist you with the process and, if necessary, arrange for a replacement or refund.
For more details or assistance, please contact us via our Contact Us page.
Changes to Your Order
Once your order is placed, we begin crafting your piece immediately. However, if you need to make changes to your order, please contact us as soon as possible at Contact Us page within 24 hours. We will do our best to accommodate your request.
Questions?
If you have any questions regarding shipping or need help with tracking your order, feel free to reach out to us through our Contact Us page.