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Terms and Conditions

Welcome to KIANA! We are delighted to have you here. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase or interacting with our site.

1. General Information

  • KIANA is an ecommerce platform that offers handcrafted, made-to-order products. We aim to provide high-quality, artisanal pieces created by skilled Indian artisans, designed to meet the tastes of modern Malaysian customers.

  • These Terms and Conditions govern the use of our website https://mykiana.co and the purchase of products from it.

2. Products

  • All products offered on KIANA are handcrafted and made to order. As such, each piece is unique and may have slight variations in colour, texture, and finish, which are not considered defects but are part of the charm of handmade items.

  • We strive to provide accurate images and descriptions of all our products. However, colours may vary slightly due to lighting, device settings, and other factors.

3. Orders

  • By placing an order through our website, you are making an offer to purchase a product subject to these Terms and Conditions.

  • All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons such as product unavailability, errors in product information, or other circumstances.

  • Once your order is confirmed, we will begin crafting your product. Please note that processing time for each order is typically 7-10 business days.

4. Payment

  • Payment for orders is processed securely through our payment gateway. We accept various payment methods, including credit/debit cards and other online payment options available at checkout.

  • Prices for products are listed in Malaysian Ringgit (MYR) unless otherwise stated. All applicable taxes and shipping fees will be displayed at checkout.

5. Shipping and Delivery

  • Shipping fees are calculated at checkout based on your location and the size of your order. We offer free standard shipping for all orders within Malaysia.

  • Once your order is shipped, you will receive a tracking number to follow the progress of your shipment.

  • Delivery times may vary depending on your location and the shipping method selected. Please refer to our Shipping Policy for more detailed shipping information.

6. Returns and Refunds

  • Since all products are made to order, we do not accept returns unless the item is damaged, defective, or incorrect.

  • If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will assist you with a replacement or refund process.

  • For more information, please refer to our Returns and Refunds Policy.

7. Privacy and Security

  • Your privacy is important to us. We take all necessary measures to protect your personal information. By using our website, you agree to our Privacy Policy.

  • We use industry-standard encryption methods to secure your payment information and ensure safe transactions.

8. Intellectual Property

  • All content on the KIANA website, including but not limited to text, images, logos, designs, and videos, is owned by KIANA and protected by intellectual property laws.

  • You may not use, reproduce, or distribute any content from our website without prior written permission from KIANA.

9. Limitation of Liability

  • KIANA is not responsible for any loss, damage, or injury resulting from the use of our website or products. We are not liable for indirect, incidental, or consequential damages arising from any purchase or use of our products.

  • In the event that our products or services fail to meet your expectations, our liability is limited to the purchase price of the product.

10. Modifications to Terms and Conditions

  • KIANA reserves the right to modify, update, or change these Terms and Conditions at any time. Any changes will be reflected on this page, and the updated terms will apply to all orders placed after the changes are made.

  • Please review this page periodically to stay informed of any updates.

11. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes will be resolved in the courts of Malaysia.

12. Contact Us

  • If you have any questions about our Terms and Conditions or need assistance, please contact us via our Contact Us page.